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Service management : operations, strategy and information technology / by Fitzsimmons, James A. and Mona J. Fitzsimmons..
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Fitzsimmons, James A.
Published 2000
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Suggested Topics: Service industries --
Author: Fitzsimmons, Mona J.
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600 - Technology
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Fitzsimmons, James A.
Fitzsimmons, Mona J.
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