Services marketing : people, technology, strategy / by Christopher H. Lovelock..

by Lovelock, Christopher H.
Published 2000

Service management and operations / by Cengiz Haksever...[et al.].

Published 2000

Service management : operations, strategy and information technology / by Fitzsimmons, James A. and Mona J. Fitzsimmons..

by Fitzsimmons, James A.
Published 2000