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Service management and operations / by Cengiz Haksever...[et al.].
Service management : operations, strategy and information technology / by Fitzsi...
Managing and marketing services in the 1990s / edited by Richard Teare with Luiz...
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600 - Technology
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Fitzsimmons, James A.
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Fitzsimmons, Mona J.
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Haksever, Cengiz
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Morgan, Neil
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Moutinho, Luiz
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Teare, Richard
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