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author_facet:"Gremler, Dwayne D." itemcategory:"Orange Spot" itemcategory:"Red Spot" topic_facet:"Services industries - Marketing"

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Services marketing : Integrating customer focus across the firm / by Valarie A.Zeithaml, Mary Jo Bitner & Dwayne D.Gremler..

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Author: Gremler, Dwayne D. Item Category: Orange Spot Item Category: Red Spot Suggested Topics: Services industries - Marketing

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1 Book

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1 Green Spot Orange Spot Red Spot

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1 600 - Technology

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1 Bitner, Mary Jo Gremler, Dwayne D. 1 Zeithaml, Valarie A.

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1 English

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