00788cam a2200193 7i4500 0000015764 20151029090000.0 9781118116876 647.95068/HEA Remarkable service : a guide to winning and keeping customers for servers managers, and restaurant owners / The Culinary Institute of America lead writers Ezra Eichelberger Heather Kolakowski, John W. Fischer.. 3th. Hoboken NJ: John Wiley & Sons Inc, [2014]. xiv, 290 pages: illustrations (black and white); 24 cm. Includes bibliographical references and index Food service management Eichelberger, Ezra, Kolakowski, Heather, Fischer John W 1000025187 Book Green Spot