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Service operations management : improving service delivery.

Main Author: Johnston, Robert
Other Authors: Clark, Graham, Shulver Michael
Published: Harlow: Pearson Education, c2012.
Edition:4th edition.
Subjects:
Service industries -- > Management

Library Level 6

Call Number: 658 ROB
Accession Item Category Format Status Notes
1000025183 Green Spot Book AVAILABLE

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