Service operations management : improving service delivery.
| Main Author: | |
|---|---|
| Other Authors: | , |
| Published: |
Harlow:
Pearson Education,
c2012.
|
| Edition: | 4th edition. |
| Subjects: |
| LEADER | 00597cam a2200193 7i4500 | ||
|---|---|---|---|
| 001 | 0000015763 | ||
| 005 | 20160913090000.0 | ||
| 020 | |a 9780273740483 | ||
| 090 | 0 | 0 | |a 658/ROB |
| 100 | 1 | |a Johnston, Robert | |
| 245 | 0 | 0 | |a Service operations management : |b improving service delivery. |
| 250 | |a 4th edition. | ||
| 260 | |a Harlow: |b Pearson Education, |c c2012. | ||
| 300 | |a xxii, 462 p: |b ill; |c 27 cm. | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 0 | |a Service industries -- |x Management | |
| 700 | 1 | |a Clark, Graham | |
| 700 | 1 | |a Shulver Michael | |
| 999 | |a 1000025183 |b Book |c Green Spot | ||