Description: Service operations management :

Main Author:	Johnston, Robert
Other Authors:	Clark, Graham, Shulver Michael
Published:	Harlow: Pearson Education, c2012.
Edition:	4th edition.
Subjects:	Service industries -- > Management

Item Description:	Includes bibliographical references and index
Physical Description:	xxii, 462 p: ill; 27 cm.
ISBN:	9780273740483