APA Citation

Johnston, R., Clark, G., & Shulver Michael. (2012). Service operations management: Improving service delivery (4th edition.). Harlow: Pearson Education.

Chicago Style Citation

Johnston, Robert, Graham Clark, and Shulver Michael. Service Operations Management: Improving Service Delivery. 4th edition. Harlow: Pearson Education, 2012.

MLA Citation

Johnston, Robert, Graham Clark, and Shulver Michael. Service Operations Management: Improving Service Delivery. 4th edition. Harlow: Pearson Education, 2012.

Warning: These citations may not always be 100% accurate.