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1 |
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|a Lucas, Robert W.
|
| 245 |
0 |
0 |
|a Customer service : skills for success / by Robert W. Lucas..
|
| 250 |
|
|
|a 5th ed.[International edition].
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| 260 |
|
|
|a New York : McGraw-Hill, c2012..
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| 300 |
|
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|a xix, 394 p. : ill. ; 26 cm..
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| 500 |
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|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Customer services.
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| 999 |
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|a 1000023910
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|c Green Spot
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