Customer service : skills for success / by Robert W. Lucas..
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| Language: | English |
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New York : McGraw-Hill, c2012..
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| Edition: | 5th ed.[International edition]. |
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| Item Description: | Includes bibliographical references and index. |
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| Physical Description: | xix, 394 p. : ill. ; 26 cm.. |
| ISBN: | 9780071315920 |