APA Citation

Lucas, R. W. Customer service: Skills for success / by Robert W. Lucas. (5th ed.[International edition].). New York : McGraw-Hill, c2012.

Chicago Style Citation

Lucas, Robert W. Customer Service: Skills for Success / By Robert W. Lucas. 5th ed.[International edition]. New York : McGraw-Hill, c2012.

MLA Citation

Lucas, Robert W. Customer Service: Skills for Success / By Robert W. Lucas. 5th ed.[International edition]. New York : McGraw-Hill, c2012.

Warning: These citations may not always be 100% accurate.