Lucas, R. W. Customer service: Skills for success / by Robert W. Lucas. (5th ed.[International edition].). New York : McGraw-Hill, c2012.
Chicago Style CitationLucas, Robert W. Customer Service: Skills for Success / By Robert W. Lucas. 5th ed.[International edition]. New York : McGraw-Hill, c2012.
MLA CitationLucas, Robert W. Customer Service: Skills for Success / By Robert W. Lucas. 5th ed.[International edition]. New York : McGraw-Hill, c2012.
Warning: These citations may not always be 100% accurate.