00736cam a2200229 7i4500 0000014386 20150325090000.0 iicp-my 20121009164500.0 121009 000 0 eng d 0324116519 201210091645 staff 201210091645 staff 658.4 PLU Plunkett, Warren R. Management : meeting and exceeding customer expectations by Warren R. Plunkett, Raymond F. Attner and Gemmy S. Allen.. 7th ed.. Ohio, USA: South-Western/Thomson Learning, 2002.. CD-ROM. Management. Attner, Raymond F. Allen, Gemmy S. 5000000929 Book Green Spot