Plunkett, W. R., Attner, R. F., & Allen, G. S. (2002). Management: Meeting and exceeding customer expectations (7th ed.). Ohio, USA: South-Western/Thomson Learning.
Chicago Style CitationPlunkett, Warren R., Raymond F. Attner, and Gemmy S. Allen. Management: Meeting and Exceeding Customer Expectations. 7th ed. Ohio, USA: South-Western/Thomson Learning, 2002.
MLA CitationPlunkett, Warren R., Raymond F. Attner, and Gemmy S. Allen. Management: Meeting and Exceeding Customer Expectations. 7th ed. Ohio, USA: South-Western/Thomson Learning, 2002.
Warning: These citations may not always be 100% accurate.