Service management and marketing : customer management in service competition / by Christian Gronroos..
| Main Author: | |
|---|---|
| Language: | English |
| Published: |
Chichester : John Wiley, c2007..
|
| Edition: | 3rd ed.. |
| Subjects: |
Library Level 6
| Call Number: |
658 8 GRO |
|---|
| Accession | Item Category | Format | Status | Notes |
|---|
| 1000023364 | Green Spot | Book | AVAILABLE |
| 1000023365 | Red Spot | Book | AVAILABLE |
| 1000023366 | Orange Spot | Book | AVAILABLE |