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1 |
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|a GrEonroos, Christian.
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| 245 |
0 |
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|a Service management and marketing : customer management in service competition / by Christian Gronroos..
|
| 250 |
|
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|a 3rd ed..
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| 260 |
|
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|a Chichester : John Wiley, c2007..
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| 300 |
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|a x, 483 p. : ill. ; 24 cm..
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| 500 |
|
|
|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
0 |
|a Service industries - Marketing.
|
| 999 |
|
|
|a 1000023364
|b Book
|c Green Spot
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| 999 |
|
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|a 1000023365
|b Book
|c Red Spot
|
| 999 |
|
|
|a 1000023366
|b Book
|c Orange Spot
|
