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120430 000 0 eng d |
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|a 9781442517010
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| 039 |
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|y 201204301042
|z diyana
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| 090 |
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|a 658.80091823
|b LOV
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| 100 |
1 |
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|a Lovelock, Christopher H.
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| 245 |
0 |
0 |
|a Services marketing : an Asia-Pacific and Australian perspectives / by Christopher H. Lovelock, Paul G. Patterson & Jochen Wirtz..
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| 250 |
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|a 5th ed..
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| 260 |
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|a NSW. : Pearson Australia, c2011..
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| 300 |
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|a xx, 564 p. : col. ill. ; 26 cm..
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| 500 |
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|a Includes index.
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| 650 |
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0 |
|a Service industries - Pacific Area - Marketing.
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| 650 |
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0 |
|a Service industries - Australia - Marketing.
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| 650 |
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0 |
|a Customer services - Pacific Area - Marketing.
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| 650 |
|
0 |
|a Customer services - Austalia - Marketing.
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| 700 |
|
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|a Patterson, Paul G.
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| 700 |
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|a Wirtz, Jochen.
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| 999 |
|
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|a 1000022848
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|c Yellow Spot
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