00711cam a2200241 7i4500 0000014072 20150325090000.0 iicp-my 20120404123100.0 120404 000 0 eng d 9780070352179 0070352178 201204041231 diyana 658.262 KOL Kolarik, William J. Creating quality : concepts, systems, strategies, and tools / by William J. Kolarik. 1st ed.. U.S.A. : McGraw-Hill, c1995.. xxvii, 925 p. : ill. ; 24 cm.. Includes index. Quality control. System analysis. 1000022758 Book Green Spot