|
|
|
|
| LEADER |
00747cam a2200241 7i4500 |
| 001 |
0000014070 |
| 005 |
20150325090000.0 |
| 003 |
iicp-my |
| 005 |
20120404111200.0 |
| 008 |
120404 000 0 eng d |
| 020 |
|
|
|a 9780077090166
|
| 020 |
|
|
|a 0077090160
|
| 039 |
|
9 |
|y 201204041112
|z shanthini
|
| 090 |
0 |
0 |
|a 658.8
|b BER
|
| 100 |
1 |
|
|a Bergman, Bo.
|
| 245 |
0 |
0 |
|a Quality : from customer needs to customer satisfaction / Bo Bergman, Bengt Klefsjo..
|
| 260 |
|
|
|a England : McGraw Hill, c1994..
|
| 300 |
|
|
|a p. cm..
|
| 500 |
|
|
|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Customer service - quality control.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|
| 700 |
|
|
|a Klefsjo, Bengt.
|
| 999 |
|
|
|a 1000022752
|b Book
|c Green Spot
|
