Quality : from customer needs to customer satisfaction / Bo Bergman, Bengt Klefsjo..
| Main Author: | |
|---|---|
| Other Authors: | |
| Language: | English |
| Published: |
England : McGraw Hill, c1994..
|
| Subjects: |
| Item Description: | Includes bibliographical references and index. |
|---|---|
| Physical Description: | p. cm.. |
| ISBN: | 9780077090166 0077090160 |