APA Citation

Bergman, B., & Klefsjo, B. Quality: From customer needs to customer satisfaction / Bo Bergman, Bengt Klefsjo. England : McGraw Hill, c1994.

Chicago Style Citation

Bergman, Bo., and Bengt Klefsjo. Quality: From Customer Needs to Customer Satisfaction / Bo Bergman, Bengt Klefsjo. England : McGraw Hill, c1994.

MLA Citation

Bergman, Bo., and Bengt Klefsjo. Quality: From Customer Needs to Customer Satisfaction / Bo Bergman, Bengt Klefsjo. England : McGraw Hill, c1994.

Warning: These citations may not always be 100% accurate.