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110228 000 0 eng d |
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|a 9780170135207
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| 039 |
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|y 201102281308
|z staff
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| 090 |
0 |
0 |
|a 658.8
|b SER
|
| 100 |
1 |
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|a Hoffman, K. Douglas
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| 245 |
0 |
0 |
|a Services marketing : concepts, strategies and cases / by K. Douglas Hoffman [et.al].
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| 250 |
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|a 1st ed. [Asia- Pacific edition].
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| 260 |
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|a Sydney, Australia : Cengage Learning, c2010..
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| 300 |
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|a xx, 470 p. : ill. ; 25 cm..
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| 500 |
|
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|a Access code : PPM82F2P3BDQHM
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| 650 |
|
0 |
|a Service industries - Marketing.
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| 650 |
|
0 |
|a Service industries - Management.
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| 650 |
|
0 |
|a Customer services - Management.
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| 700 |
|
|
|a Bateson, John E. G.
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| 700 |
|
|
|a Elliott, Greg
|
| 700 |
|
|
|a Birch, Dawn
|
| 999 |
|
|
|a 1000021876
|b Book
|c Green Spot
|
