Plunkett, W. R., Attner, R. F., & Allen, G. S. Management: Meeting and exceeding customer expectations / by Warren R. Plunkett, Raymond F. Attner and Gemmy S. Allen (9th ed.). Mason, OH, USA : South-Western/Cengage Learning, 2008.
Chicago Style CitationPlunkett, Warren R., Raymond F. Attner, and Gemmy S. Allen. Management: Meeting and Exceeding Customer Expectations / By Warren R. Plunkett, Raymond F. Attner and Gemmy S. Allen. 9th ed. Mason, OH, USA : South-Western/Cengage Learning, 2008.
MLA CitationPlunkett, Warren R., Raymond F. Attner, and Gemmy S. Allen. Management: Meeting and Exceeding Customer Expectations / By Warren R. Plunkett, Raymond F. Attner and Gemmy S. Allen. 9th ed. Mason, OH, USA : South-Western/Cengage Learning, 2008.
Warning: These citations may not always be 100% accurate.