00883cam a2200241 7i4500 0000010922 20150325090000.0 iicp-my 20040130102400.0 040130 000 0 eng d 0071405704 200401301024 Yusnizam 651.74 CLE Cleland, Jane K. Business writing for results : how to create a sense of urgency and increase response to all of your business communications by Jane K. Cleland. New York: McGraw-Hill, 2003.. p.;; cm.. Includes index. Commercial correspondence -- Handbooks, manual, etc. English language -- Business English -- Handbooks,manual,etc. 1000018597 Book White Spot 1000018598 Book Yellow Spot 1000018599 Book White Spot