00824cam a2200253 7i4500 0000010904 20150325090000.0 iicp-my 20121009164700.0 040119 000 0 eng d 0324027257 201210091647 staff 200401191541 muna 658.4 PLU Plunkett, Warren R. Management : meeting and exceeding customer expectations by Warren R. Plunkett, Raymond F. Attner and Gemmy S. Allen.. 7th ed.. Ohio, USA: South-Western/Thomson Learning, 2002.. :p.: pic.; cm +. CD-ROM (5/929) Management. Attner, Raymond F. Allen, Gemmy S. 1000018584 Book White Spot 1000018588 Book White Spot