Management : meeting and exceeding customer expectations

Main Author: Plunkett, Warren R.
Other Authors: Attner, Raymond F., Allen, Gemmy S.
Language:English
Published: Ohio, USA: South-Western/Thomson Learning, 2002..
Edition:7th ed..
Subjects:
Item Description:CD-ROM (5/929)
Physical Description::p.: pic.; cm +.
ISBN:0324027257