00834cam a2200241 7i4500 0000010546 20150325090000.0 iicp-my 20030417162400.0 030308 000 0 eng d 0130274275 200304171624 staff 200304031553 staff 200303081502 staff 200303081457 staff 200303081450 staff 658.8 LOV Lovelock, Christopher H. Instructor's manual : service marketing by christopher Lovelock. 4th ed.. Upper Saddle River New Jersey: Prentice Hall, 2002. p.: . ill.; cm.. C D-Rom. Service industries -- Marketing. Professions -- Marketing. 1000017600 Book White Spot 1000017655 Book White Spot