00575cam a2200169 7i4500 0000010481 20150325090000.0 iicp-my 20030417155000.0 030122 000 0 eng d 0130274283 200304171550 staff 200303081456 staff 200303081444 staff 200301221152 staff 200301221151 staff Lovelock, Christopher H. Services Marketing by Christopher H.Lovelock. Upper Saddle River, N.J.: Prentice Hall, 2001. Cd-Rom. 1000017309 Book Open Shelf