00619cam a2200205 7i4500 0000008512 20150325090000.0 iicp-my 20021204215400.0 000000 00 0130813389 200212042154 VLOAD 658 SER Service management and operations by Cengiz Haksever...[et al.]. 2nd ed.. Upper Saddle River, N.J.: Prentice Hall, 2000.. p.: ill.; cm.. Service industries -- Management. Haksever, Cengiz 1000016928 Book Yellow Spot