Haksever, C. (2000). Service management and operations (2nd ed.). Upper Saddle River, N.J.: Prentice Hall.
Chicago Style CitationHaksever, Cengiz. Service Management and Operations. 2nd ed. Upper Saddle River, N.J.: Prentice Hall, 2000.
MLA CitationHaksever, Cengiz. Service Management and Operations. 2nd ed. Upper Saddle River, N.J.: Prentice Hall, 2000.
Warning: These citations may not always be 100% accurate.