00701cam a2200217 7i4500 0000008484 20150325090000.0 iicp-my 20021204215400.0 000000 00 007231267X 200212042154 VLOAD 658 FIT Fitzsimmons, James A. Service management : operations, strategy and information technology by Fitzsimmons, James A. and Mona J. Fitzsimmons.. 3rd ed.. New York: McGraw-Hill, 2000.. p.: ill.; cm.. Service industries -- Management. Fitzsimmons, Mona J. 1000016858 Book Yellow Spot