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|a Fitzsimmons, James A.
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|a Service management :
|b operations, strategy and information technology /
|c by Fitzsimmons, James A. and Mona J. Fitzsimmons..
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| 250 |
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|a 3rd ed..
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| 260 |
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|a New York:
|b McGraw-Hill,
|c 2000..
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| 300 |
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|a p.:
|b ill.;
|c cm..
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| 650 |
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|a Service industries --
|x Management.
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| 700 |
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|a Fitzsimmons, Mona J.
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|a 1000016858
|b Book
|c Yellow Spot
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|c White Spot
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| 999 |
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|a 1000016860
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|c White Spot
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