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Service management :
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Service management : operations, strategy and information technology /
Main Author:
Fitzsimmons, James A.
Other Authors:
Fitzsimmons, Mona J.
Published:
New York:
McGraw-Hill,
2000..
Edition:
3rd ed..
Subjects:
Service industries --
>
Management.
Holdings
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Physical Description:
p.: ill.; cm..
ISBN:
007231267X
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