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Service management : operations, strategy and information technology

Main Author: Fitzsimmons, James A.
Other Authors: Fitzsimmons, Mona J.
Published: New York: McGraw-Hill, 2000..
Edition:3rd ed..
Subjects:
Service industries -- > Management.

Library Level 6

Call Number: 658 FIT
Accession Item Category Format Status Notes
1000016858 Yellow Spot Book AVAILABLE

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