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|y 200212042147
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| 090 |
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|a 658.562
|b BER
|
| 100 |
0 |
|
|a Berry, Leonard L.
|
| 245 |
0 |
0 |
|a On great service :
|b a framework for action /
|c Leonard L.Berry.
|
| 260 |
|
|
|a New York:
|b The Free Press,
|c c1995.
|
| 300 |
|
|
|a 269 p.:
|b ill;
|c 25 cm.
|
| 500 |
|
|
|a Includes bibliographical references and index
|
| 650 |
|
0 |
|a Customer service - quality control
|
| 650 |
|
0 |
|a Customer service - United States --
|x Management- case studies
|
| 999 |
|
|
|a 1000011876
|b Book
|c White Spot
|
