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  |z VLOAD | 
| 245 | 0 | 0 | |a Managing for quality :  
  |b the manager's role. | 
| 999 |  |  | |a 1000010337 
  |b Book 
  |c Open Shelf | 
| 999 |  |  | |a 1000010338 
  |b Book 
  |c Open Shelf |