Customer Contact Skills : Session 3 - Telephone Techniques

LEADER 00351cam a2200121 7i4500
001 0000004847
005 20150325090000.0
003 iicp-my
005 20021204213900.0
008 000000 00
039 9 |y 200212042139  |z VLOAD 
245 0 0 |a Customer Contact Skills :   |b Session 3 - Telephone Techniques   |c Oten. 
999 |a 1000010163  |b Book  |c Open Shelf